Privacy Policy

Effective Date: 16th September, 2024

Introduction
At NutriGeneXperts, we are committed to safeguarding the privacy and security of your personal and health information. This Privacy Policy outlines our obligations and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), detailing how we collect, use, disclose, and manage your personal and health information.

1. Collection of Information

We collect personal information to provide you with tailored health services. The types of information we may collect include:

- Personal Identification Information: such as name, date of birth, gender, address, phone number, email, and other contact details.
- Health Information: medical history, treatment plans, health records, and any information related to your health that you provide.
- Payment Information: details such as credit card information and billing address, which are necessary for payment processing.
- Usage Data: including IP addresses, browser type, operating system, and information about how you use our website, patient portal, and Cliniko services.

Methods of Collection:

- Direct Collection: We collect information directly from you via forms, consultations, and the patient portal.
- Third-Party Collection: With your consent, we may collect information from other healthcare providers involved in your care.
- Automatic Collection: Usage data is collected automatically through cookies and similar tracking technologies.

2. Use of Information

The information we collect is used for the following purposes:

- To provide and manage healthcare services.
- To communicate with you, including appointment reminders and health-related updates.
- To process payments securely.
- To improve and customise our services.
- To comply with legal and regulatory requirements.

3. Disclosure of Information

We may disclose your personal and health information under the following circumstances:

- Healthcare Providers: With your consent, we may share information with other healthcare providers involved in your care.
- Third-Party Service Providers: We engage trusted third parties (e.g., Cliniko for patient management, Nutripath for laboratory services, and WooCommerce for payment processing) who are bound by strict privacy and confidentiality agreements.
- Overseas Transfers: In cases where your information needs to be transferred overseas (e.g., laboratories for analysis), we ensure the overseas recipient adheres to privacy standards equivalent to the APPs, or we will seek your explicit consent.
- Legal Obligations: We may disclose information as required by law, or when necessary to protect our legal rights.

4. Cookies and Analytics

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

- Monitor website traffic and usage patterns.
- Customise content and improve our services.

You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our website. We also use Google Analytics to gather data about site usage. You can opt out by using the Google Analytics opt-out browser add-on.

5. Security of Information

We take reasonable steps to protect your personal and health information from misuse, interference, and unauthorised access or disclosure. Our security measures include encryption, secure servers, and restricted access controls. However, no system is completely secure, and we cannot guarantee the absolute security of your information. Should a data breach occur, we will notify affected individuals and relevant authorities in accordance with legal requirements.

6. Data Retention

We retain your personal and health information only for as long as necessary to fulfil our service obligations and comply with legal requirements. Once no longer required, we will securely destroy or de-identify your information in accordance with the APPs.

7. Your Rights

You have the following rights regarding your personal information:

- Access: You can request access to the personal and health information we hold about you.
- Correction: If any of your personal or health information is inaccurate, you can request that we update it.
- Withdrawal of Consent: You may withdraw your consent to the collection and use of your information at any time, subject to legal and contractual obligations.
- Complaints: If you believe we have breached the APPs or mishandled your information, you can lodge a complaint by contacting us. We will respond promptly in accordance with our complaint handling procedures.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. The most recent version will always be available on our website, and we will notify you of any significant changes via email or through our services.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

NutriGeneXperts
Email: [email protected]